Privacy Policy

Privacy Policy

KYSA – Your AI Mental Wellbeing Buddy
Operated by Wurkabl AI Private Limited
Website: https://thekysa.com
Email: thekysaofficial@gmail.com

Effective Date: August 1st, 2025

 

1. Introduction

Welcome to KYSA, an AI-powered chatbot designed to support users in their mental wellbeing journey.

This Privacy Policy explains how Wurkabl AI Private Limited (“Company”, “we”, “our”, or “us”) collects, uses, stores, and protects your information when you use the KYSA mobile application (“App”).

By using KYSA, you agree to the terms described in this Privacy Policy.

2. Important Disclaimer

KYSA is an AI-based mental wellbeing support tool.

It is not a medical service, does not provide medical diagnosis, treatment, or emergency support, and should not be used as a substitute for professional healthcare advice.

If you are experiencing a mental health emergency, please contact local emergency services immediately.

 

3. Information We Collect

To provide and improve our services, we may collect the following types of information:

A. Personal Information

  • Name (if provided)

  • Email address

  • Account credentials

  • Profile details (optional)

B. Sensitive Information (Mental Wellbeing Inputs)

  • Chat messages shared with the AI

  • Emotional state inputs

  • Journaling or reflection entries

⚠️ This information is treated as sensitive data and is handled with strict confidentiality.

C. Device & Technical Information

  • Device type

  • Operating system

  • App version

  • IP address

  • Usage analytics

  • Crash logs

D. Payment Information

KYSA offers in-app subscription purchases processed via Razorpay.

We do not store:

  • Card numbers

  • UPI details

  • Banking credentials

All payments are securely processed through Razorpay’s encrypted payment gateway in compliance with applicable financial security standards.

 

4. How We Use Your Information

We use your data to:

  • Provide AI chatbot responses

  • Improve conversation quality

  • Personalize user experience

  • Maintain account security

  • Process subscription payments

  • Send important service notifications

  • Analyze app performance

  • Prevent fraud and misuse

We do not sell user data to third parties.

 

5. AI Processing & Data Handling

Kysa utilizes the OpenAI API to facilitate mental wellbeing conversations. When you interact with the AI agent, your chat inputs are transmitted to OpenAI, LLC. This data is used solely to provide the chat functionality. According to our agreement with the provider, this data is not used to train their models and is retained only as long as necessary to provide the service (typically 30 days for safety monitoring). We do not share your account profile, email, or real name with OpenAI.

6. Data Sharing

We may share limited data with:

  • Secure cloud hosting providers

  • Analytics providers

  • Razorpay (for payment processing)

  • Legal authorities (if required by law)

We do not share chat content publicly or with advertisers.

 

7. Data Retention

We retain personal data only as long as necessary to:

  • Provide the service

  • Fulfill legal obligations

  • Resolve disputes

Users may request account deletion at any time (see Section 10).

 

8. Data Security

We implement industry-standard security measures including:

  • Encrypted data transmission (HTTPS/SSL)

  • Secure cloud storage

  • Role-based access control

  • Regular security monitoring

However, no system can guarantee 100% security.

 

9. Children’s Privacy

KYSA is not intended for children under 13 years of age (or the minimum age required in your jurisdiction).

We do not knowingly collect personal data from children.

If you believe a child has provided data, please contact us immediately.

 

10. Your Rights

Depending on your location, you may have the right to:

  • Access your personal data

  • Correct inaccurate data

  • Delete your data

  • Withdraw consent

  • Request data portability

To exercise your rights, contact:
📩 thekysaofficial@gmail.com

 

11. Account Deletion

Users may request deletion of their account and associated data by:

Upon verification, we will delete your data within a reasonable timeframe unless legally required to retain it.

 

12. Third-Party Services

KYSA may integrate with:

  • Cloud hosting services

  • Analytics providers

  • Razorpay payment gateway

Each third-party provider maintains its own privacy practices.

 

13. International Data Transfers

If you access KYSA outside India, your data may be transferred and processed in India or other countries where our service providers operate.

By using the App, you consent to such transfers.

 

14. Subscription & Payments

KYSA offers subscription-based services.

Payments are securely processed through Razorpay and are subject to their terms and privacy policies.

Subscriptions may automatically renew unless cancelled prior to renewal.

 

15. Google Play & App Store Compliance

KYSA complies with:

  • Google Play User Data Policy

  • Google Play Families & Sensitive Data Requirements

  • Apple App Store Review Guidelines

  • Apple App Tracking Transparency (if applicable)

We do not use data for advertising profiling without user consent.

 

16. Changes to This Policy

We may update this Privacy Policy periodically.

We will notify users of significant changes via:

  • In-app notification

  • Email (if applicable)

  • Website update

Continued use of KYSA after changes means you accept the updated policy.

 

17. Contact Us

If you have any questions regarding this Privacy Policy, contact:

Wurkabl AI Private Limited
Website: https://thekysa.com
Email: thekysaofficial@gmail.com